Comments on: ACORN Videos: A lesson in customer service and the power of social media http://www.rondesi.com/business-insights/acorn-videos-a-lesson-in-customer-service-and-the-power-of-social-media/ Fri, 09 Jul 2010 06:40:52 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Ron Desi http://www.rondesi.com/business-insights/acorn-videos-a-lesson-in-customer-service-and-the-power-of-social-media/comment-page-1/#comment-1459 Ron Desi Tue, 29 Sep 2009 01:10:00 +0000 http://rondesi.com/?p=214#comment-1459 Rhys - thanks. It might be my first "citation"! I just did my bio and will update my "About" section. Thanks for the kick to get it updated. Rhys – thanks. It might be my first “citation”! I just did my bio and will update my “About” section. Thanks for the kick to get it updated.

]]> By: rhysatwork http://www.rondesi.com/business-insights/acorn-videos-a-lesson-in-customer-service-and-the-power-of-social-media/comment-page-1/#comment-1458 rhysatwork Mon, 28 Sep 2009 22:53:16 +0000 http://rondesi.com/?p=214#comment-1458 I hear you Ron, I have made my fair share of those. Good to see you have changed it. BTW I did reference you in my paper. Just an Undergrad paper though so no big deal. Cheers, Rhys I hear you Ron, I have made my fair share of those. Good to see you have changed it.
BTW I did reference you in my paper. Just an Undergrad paper though so no big deal.
Cheers,
Rhys

]]> By: Ron Desi http://www.rondesi.com/business-insights/acorn-videos-a-lesson-in-customer-service-and-the-power-of-social-media/comment-page-1/#comment-1454 Ron Desi Mon, 28 Sep 2009 14:37:00 +0000 http://rondesi.com/?p=214#comment-1454 Mike L: Social media has certainly shaken things up a bit in terms of control. Rhys: I got your tweat so thanks for letting me know about the error. Regarding your comment...what can I say, I'm human too and I guess I made a mistake regarding my Twitter ID. Mike L: Social media has certainly shaken things up a bit in terms of control.

Rhys: I got your tweat so thanks for letting me know about the error. Regarding your comment…what can I say, I’m human too and I guess I made a mistake regarding my Twitter ID.

]]> By: rhysatwork http://www.rondesi.com/business-insights/acorn-videos-a-lesson-in-customer-service-and-the-power-of-social-media/comment-page-1/#comment-1427 rhysatwork Sat, 26 Sep 2009 06:12:58 +0000 http://rondesi.com/?p=214#comment-1427 I have a business lesson for you Ron. If you are going to out a link to your Twitter account on your profile page make sure it is the right one. http://www.screencast.com/users/rhysatwork/folders/Jing/media/8cc83e27-b9f3-49c3-b388-f640c92e0568 I suspect this is an error but if that really is your Twitter account maybe you should practice what you preach. I should say that I agree with most of the things you have written and I do not post this in anymosity. I was actually researching you after reading one of your posts and considering referencing it in a University Assignment.... this got me wondering if I should. Cheers, Rhys I have a business lesson for you Ron. If you are going to out a link to your Twitter account on your profile page make sure it is the right one. http://www.screencast.com/users/rhysatwork/folders/Jing/media/8cc83e27-b9f3-49c3-b388-f640c92e0568

I suspect this is an error but if that really is your Twitter account maybe you should practice what you preach.

I should say that I agree with most of the things you have written and I do not post this in anymosity. I was actually researching you after reading one of your posts and considering referencing it in a University Assignment…. this got me wondering if I should.
Cheers,
Rhys

]]> By: Mike L. http://www.rondesi.com/business-insights/acorn-videos-a-lesson-in-customer-service-and-the-power-of-social-media/comment-page-1/#comment-1395 Mike L. Wed, 23 Sep 2009 18:35:31 +0000 http://rondesi.com/?p=214#comment-1395 Thomas Friedman wrote about this in "The World is Flat". He identified 10 flatteners that assist in making the playing field more level between: industrial powers; emerging markets; companies; and indviduals. One of his 10 flatteners was 'uploading' which is described in Wikipedia as "Communities uploading and collaborating on online projects. Examples include open source software, blogs, and Wikipedia. Friedman considers the phenomenon "the most disruptive force of all." This Acorn situation is a huge story not only because of the politics involved but because it was performed by two twenty-something kids and Not Sixty Minutes or Dateline 20/20. Thomas Friedman wrote about this in “The World is Flat”. He identified 10 flatteners that assist in making the playing field more level between: industrial powers; emerging markets; companies; and indviduals. One of his 10 flatteners was ‘uploading’ which is described in Wikipedia as “Communities uploading and collaborating on online projects. Examples include open source software, blogs, and Wikipedia. Friedman considers the phenomenon “the most disruptive force of all.”

This Acorn situation is a huge story not only because of the politics involved but because it was performed by two twenty-something kids and Not Sixty Minutes or Dateline 20/20.

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